Pollensa Pines acts as agent for privately owned holiday apartments and villas in Mallorca.

Short List
We suggest that you compile a short list of properties - making sure that the accommodation has the required number of beds for your party..

Availability
Check the on-line availability guide to see if your preferred choice has any vacancies. If the property does not have an on-line link please call Pollensa Pines on 0121 453 2433.

Payment
You will be asked to pay a deposit to confirm your booking. The balance will be due approximately 8 weeks prior to your departure.

In addition there is a security deposit which will be returned to you soon after your departure less the cost of any breakages and metred charges for electricity and telephone if they are not already included in the rates.

We suggest that you check our terms prior to booking.

Travel
The owner will be able to advise you on the best travel routes for getting to the property. Don't forget that you can book your car hire, ferries and flights directly from this site.

Make sure that you get full instructions from the owner on how to find the property. This is especially important if it is possible that you will be arriving after dark.

Keys
Some owners will provide keys before you leave home whilst others will meet you on arrival or will leave keys at a local hotel or office.

Make sure that you obtain the contact details of someone that you can contact if something goes wrong or you are delayed.

If you experience a problem whilst you are away you must contact the person whose details you have been given and they will ensevour to put things right on the spot. If your complaint is not resolved locally we suggest that you advise the owner immediately and write to them within 7 days of your return.

Remember you are staying in someones home so please offer the normal courtesy and respect both the property and other residents during your stay.

Insurance
It is very important that you take out travel insurance especailly if you are travelling abroad. You can order your travel insurance direct from this site at very competive rates.

We recommend that you arrange your policy as soon as you have made your reservation as the insurance will normally cover you from the moment the policy is taken out and not just between your travel dates.

Remember that you may have to cancel your holiday due to accident or illness before you travel - don't forget to check the terms and conditions match the cover you require.