FAQ - Pollensa Pines

It is possible to check the availability of some of our properties whilst you are on-line. These properties will have a button which takes you to a 'live' availability calendar.

For properties which don't have this button either call us on 0121 453 2433 or complete our 'Check Availability' form and we will either email or call you with the information you have requested.

Can I book online ?

At this time we are unable to process reservations on-line. We prefer to talk with our clients to try to ensure that the property selected matches as best as possible with expectations.

Please call us on 0121 453 2433 to make a reservation.

What are the methods of payment ?

We accept all major credit cards including American Express and all major UK debit cards.

What is the required deposit ?

A deposit of 25% of the total amount is required at the time of booking to secure your reservation.

The balance is due 8 weeks prior to your departure.

Call us on 0121 453 2433 to make your reservation.

The Form E111 is no longer valid. You should obtain a European Health Insurance Card (EHIC) before leaving the UK. The EHIC is not a substitute for medical and travel insurance, but entitles you to emergency medical treatment on the same terms as Spanish nationals. You will not be covered for medical repatriation, on-going medical treatment or treatment of a non-urgent nature. For more information about how to obtain the EHIC please see: Europe and the EHIC

We strongly recommend that you obtain comprehensive travel and medical insurance before travelling especially full “dangerous sports” insurance cover (if appropriate). You should check any exclusions, and that your policy covers you for all the activities you want to undertake. More advice about travel insurance can be found on the Foreign Office website: Travel Insurance.

If things do go wrong when you are overseas, then this is What The Foreign Office Can Do To Help.

We strongly recommend that all travellers to Spain take out a comprehensive travel insurance policy.

Pollensa Pines offer policies from 'Cover-More' which can be tailored to clients requirements. Call 0121 453 2433 for a no-obligation quotation.

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How can I get to the resort ?

Pollensa Pines can organise a meet-and-greet taxi service for you. You will be met in the Arrival Hall by your driver who will be displaying your name on a board. The taxi will take you to collect the keys to your holiday property and then to the property itself. On your return you will be collected 3 hours prior to your flight departure time.

Pollensa Pines can also arrange competitive car hire with cars located at the airport.

Call 0121 453 2433 for more details.